Customer & Retail Operations

Courses that will give you the skills to pursue a career in Retail and working with Customers and retail operations..

Certificate II

Apply for AssessSHB20116 Certificate II in Retail Cosmetics
This qualification reflects the role of retail sales personnel involved in a defined range of tasks to sell and demonstrate beauty or cosmetic products.

SIR20216 Certificate II in Retail Services
This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities.

BSB20215 Certificate II in Customer Engagement
This qualification reflects the role of individuals who typically work with multiple communication channels, capture data and provide customer service.

Certificate III

SIR30212 Certificate III in Retail Operations
This qualification provides the skills and knowledge for an individual to be competent in retail operations.

BSB30215 Certificate III in Customer Engagement
This qualification reflects the role of individuals working in a range of complex customer service roles. 

Certificate IV

SIR40316 Certificate IV in Retail Management
This qualification reflects the role of individuals who lead a frontline team and manage day-to-day operations of a retail store or department

Diploma

SIR50112 Diploma of Retail Management
This qualification provides the skills and knowledge required by those who hold or wish to hold higher management positions

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